Cisco Cisco Agent Desktop 8.5
Release Notes for Cisco Agent Desktop 7.5(1)
Limitations and Workarounds
Limitations and Workarounds
Supervisor Experiences Inconsistent Behavior When Trying to Monitor/Record An Agent
Symptom: Supervisor can sometimes monitor/record an agent, at other times the supervisor cannot
monitor/record an agent.
monitor/record an agent.
Description: The agent’s phone is using G.722 codec.
Workaround: Disable “Advertise G 722 Codec” on the Agent phone. CAD does not support G.722
codec.
codec.
Open Caveats
The following issues are open in Cisco Agent Desktop 7.5(1).
Note
You can view more information and track individual CAD defects using the Cisco Bug Toolkit located
at:
at:
Resolved Caveats
The following issues have been resolved in Cisco Agent Desktop 7.5(1).
Note
You can view more information and track individual CAD defects using the Cisco Bug Toolkit located
at:
at:
Table 1
Open caveats in release 7.5(1)
Identifier
Severity Headline
2
Japanese IPPA screens are garbled in SIP phones.
3
Occasionally unable to enter text in CAD-BE dialogs on Linux.
3
Agent appears in Team Agent State Report but not in the Team Agent
Statistics Report.
Statistics Report.
Table 2
Caveats resolved in release 7.5(1)
Identifier
Severity Headline
1
SMC causes Tomcat to CPU spike on PGs
2
CAD agent crashes when sliding dates in Agent Call Log display
2
JPN:Chat messages are garbled or not sent to SIP address name
2
JPN:CAD can not receive chat messages from CUPC
2
Install with Domain Admin causes failure. Postinstall resets auth.
3
CAD-BE agents in work states never get logged out if they close browser.