Cisco Cisco Agent Desktop 8.5 Referências técnicas

Cisco CAD Service Information

230

May 2007

Diagnostic Procedures

Basic Checks

When CAD has problems, check that:

■

The computers that host CAD services, Cisco Unified Communications 
Manager (Unified CM), Cisco Unified Intelligent Contact Management 
(Unified ICM), and other system components are running.

■

The registry is correct (see 

).

■

The network is set up correctly (see 

).

■

The CAD services are running and active (see 

).

■

The CAD Configuration Setup utility has run correctly. See the CAD Installation 
Guide for more information. 

Active Service Check

This applies only to the following services: LRM, Chat, Enterprise, Recording and 
Statistics, Browser and IP Phone Agent, and Sync.

For Nonredundant Systems

■

Check the service’s log file for a statement that the service is active.

For Redundant Systems

■

Check the service’s log file for a statement that the service is active.

■

Only one instance of each service should be active at the same time. The 
other instance should be in standby mode.

Registry Check

Using Windows Regedit:

■

Verify that HKEY_LOCAL_MACHINE\Software\Spanlink\CAD\Site Setup exists 
and contains the entries specified in 

.

■

Verify that the registry entries used by specific services exist and are valid. 
See 

.