Cisco Cisco Agent Desktop 8.5 Referências técnicas

Cisco Agent Desktop—Browser Edition Problems

May 2007

259

Cisco Agent Desktop—Browser Edition
Problems

Problem

The browser returns HTTP Status 404 after entering the CAD-BE URL.

Solution

An incorrect URL for CAD-BE was used. Make sure the correct URL is
used. The URL is case-sensitive. The correct URL is:

http://<BIPPA server host>:8088/cadbe/CAD-BE.jsp

Problem

The browser returns the error “The page cannot be displayed”.

Solution

The browser cannot communicate with the Tomcat Service.

■

Make sure the IP address or hostname is for a valid BIPPA server.

■

Make sure the port is 8088. The port to use is specified in
<Parameter name=”port” value=”8088”/>, under  section in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.

■

Check NT services to make sure the Tomcat Service on the BIPPA
server is running.

■

Make sure port 8088 is not blocked from the client or server
computer.

Problem

A popup message indicates that CAD-BE is unable to connect to the
BIPPA Service. The CAD-BE log also shows “CADBE1002: Could not
connect to BIPPA Service.”

Solution

The BIPPA Service may be down or is not active.

■

If this is a redundant system, the URL used may be pointing to the
standby BIPPA Service. Use the active BIPPA Service.

■

Start the BIPPA Service if it is down.

■

Check the CAD Configuration Setup utility on the BIPPA server to
see if the externally visible names or IP addresses specified for
the CAD-BE servers are correct. They must be the same as the