Cisco Cisco Agent Desktop 8.5 Referências técnicas
CAD 6.0 Applications
26-September-06
1-5
CAD 6.0 Applications
CAD 6.0 includes the following applications:
User Applications
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Desktop Administrator
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Agent Desktop
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Supervisor Desktop
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IP Phone Agent
Services
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Chat Service
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Directory Services
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Enterprise Service
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IP Phone Agent Service
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LDAP Monitor Service
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Licensing & Resource Manager Service
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Recording & Playback Service
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Recording & Statistics Service
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Sync Service
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Voice-Over IP Monitor Service