Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD VoIP Monitoring and Recording Guide
80
November 26, 2013
Verifying that Required Applications are Running
Recording and monitoring operations require several applications to be running. If
errors occur during recording or monitoring, verify that the required applications are
running. In some cases, stopping and restarting the applications might resolve the
problem.
errors occur during recording or monitoring, verify that the required applications are
running. In some cases, stopping and restarting the applications might resolve the
problem.
CAD supports autorecovery. The services and clients speak to each other. The client
applications (Agent Desktop and Supervisor Desktop) know when a service goes
down. During the time that a service is down and attempting to come back up, certain
features, like monitoring and recording, will fail. Once the service comes back up, the
features become available again.
applications (Agent Desktop and Supervisor Desktop) know when a service goes
down. During the time that a service is down and attempting to come back up, certain
features, like monitoring and recording, will fail. Once the service comes back up, the
features become available again.
Opening a TAC Case
If you are unable to discover why you cannot successfully monitor or record agent calls
after looking at the debug files, you can open a TAC case. When doing this, provide the
following information:
after looking at the debug files, you can open a TAC case. When doing this, provide the
following information:
■
Product version you are using
■
Problem description
■
Exact steps you took when you experienced the problem
■
Exact text of any error messages you saw
■
Debug files from the time you saw the error with the debug level set to
maximum
maximum
■
Configuration information for your system (How many VoIP Monitor services,
desktop or service monitoring attempted, IP addresses of VoIP Monitor
services, agent extensions you attempted to monitor/record, etc.)
desktop or service monitoring attempted, IP addresses of VoIP Monitor
services, agent extensions you attempted to monitor/record, etc.)