Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD VoIP Monitoring and Recording Guide
74
November 26, 2013
Troubleshooting
This section helps you troubleshoot problems with VoIP monitoring and recording that
occur in CAD.
occur in CAD.
Identifying the Problem’s Location
displays the major components involved when the live monitoring or
recording features are used in CAD. Components for all types of monitoring and
recording are shown. The numbered starbursts indicate where a failure of a
component or a configuration error can cause live monitoring or recording to
malfunction or fail.
recording are shown. The numbered starbursts indicate where a failure of a
component or a configuration error can cause live monitoring or recording to
malfunction or fail.
for possible causes of malfunction or failure at the corresponding
numbered component.
Figure 28.
Major components involved with live monitoring and recording
Table 9.
Possible causes of failure in monitoring/recording
No.
Component
Issue
1
CAD
supervisor
supervisor
• Listening to the speakers of the correct computer?