Cisco Cisco Unified Service Statistics Manager 1.3 Guia Da Instalação

If you encounter problems, see 

.

Use information in 

 to troubleshoot problems encountered when displaying or using the SSM Administration Console.

Before you configure Service Statistics Manager, configure Operations Manager and Service Monitor to ensure that data is 
available for Service Statistics Manager reports. If you have already configured Operations Manager and Service Monitor, verify 
the configuration. Use these procedures:

After you verify the Operations Manager and Service Monitor configurations, configure Service Statistics Manager; see 

.

To ensure that you can log in to Service Statistics Manager 1.3, you must apply a patch to Operations Manager 2.3. For more 
information, see 

CSCtf42151 in the Known Problems table in Release Notes for Cisco Unified Service Statistics Manager 1.3. 

If you have already configured Operations Manager, verify the configuration starting with 

 of the following 

procedure.

For complete instructions, see the online help for Operations Manager. 

Add these types of devices to Operations Manager and allow inventory collection to complete:

H323 gateways

MGCP gateways

The message Invalid 
Login/Password is 
displayed although a valid 
login name and password 
were entered correctly.

Multiple logins to the same account, or other 
activities at Service Statistics Manager Server

Close Service Statistics Manager server 
windows and terminals; log out of the account 
if already logged in elsewhere. If still 
unsuccessful, verify that Service Statistics 
Manager servers are running. 

Logon screen does not 
appear.

Service Statistics Manager server processes are 
not running

Verify that all Service Statistics Manager server 
processes are running.

Network connection does not allow access

Check network operation between the Web 
browser system and the Service Statistics 
Manager server.

Cannot refresh the SSM 
Administration Console to 
show changes (new 
folders).

Accessing the SSM Administration Console 
from a remote Windows machine using a 
remote control application which might not 
refresh correctly

Minimize the remote control application and 
then display again. This refreshes the screen.