Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
Configuring and Troubleshooting VoIP Monitoring
22
November 2013
data, they would capture these extra streams, resulting in duplicate audio packets
and poor audio quality.
and poor audio quality.
Note that Recording Solution is still able to record using the server-based capture
method even if the Unified CM method is used because it looks at the IP addresses
and ports of the two streams. The additional audio stream will be ignored. The
Recording Solution desktop capture method, like in CAD, results in duplicate packets
and poor quality because the MAC address is used to filter packets and the extra
stream of copied audio data cannot be filtered out.
method even if the Unified CM method is used because it looks at the IP addresses
and ports of the two streams. The additional audio stream will be ignored. The
Recording Solution desktop capture method, like in CAD, results in duplicate packets
and poor quality because the MAC address is used to filter packets and the extra
stream of copied audio data cannot be filtered out.
Requirements
Using the Unified CM capture method for CAD live monitoring, Recording Solution live
monitoring, or Recording Solution network recording requires the following:
Using the Unified CM capture method for CAD live monitoring, Recording Solution live
monitoring, or Recording Solution network recording requires the following:
■
The correct version of Cisco Unified CM and its related components
■
The correct version of CAD or Recording Solution
■
Supported IP phones that can respond correctly to the call control commands