Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida

Página de 102
Assumptions
November 2013
61
Assumptions
It is assumed that the computer being tested is configured correctly, using either 
desktop monitoring or server monitoring. 
In desktop monitoring, an agent’s desktop is daisy-chained to the IP phone, 
then connected to the switch. RTP packets are captured by the 
packet-sniffing driver located on the desktop.
In server monitoring, the VoIP Monitor service receives RTP traffic sent to its 
switch port by using the switch’s Switched Port Analyzer (SPAN) configuration.