Cisco Cisco Interactive Experience Client 4650 Guia De Resolução De Problemas

If audio cannot be heard: 

Verify that the USB or HDMI cable for the output device is connected to both the IEC4600 Series 
and the output device.

If using a camera or USB headset for input audio, verify that the USB cable is securely connected 
to both the input device and an IEC4600 Series USB port.

If the output device must be powered, verify that it is connected to a power source and turned on.

Test whether the speaker is not broken by connecting it to another device.

Verify that the speaker’s volume is not on mute and the volume is turned up to the maximum level.

Verify that mute on the IEM policy (volume > master > muted) is set to false.

If the IEC is managed by the IEM:

Verify that the correct input device was chosen in the Audio properties within the profile or 
policy that is applied to the IEC. 

Verify that the correct output device was chosen in the Audio properties within the profile or 
policy that is applied to the IEC. The default audio output is “Analog audio output”. Other 
available options are "HDMI audio output", USB headset audio output", and "USB speaker 
audio output". Set the audio.source.output property to the correct option based on your setup to 
ensure that audio will be heard at the kiosk.

In release 2.1.1, audio fall back was introduced. With audio fall back, if USB devices are 
selected as output but they are not connected, the audio mode falls back to analog.

Verify that the audio settings have not been manually set on the IEC. 

If the IEC is in stand-alone mode, verify that the correct input and output devices were chosen in the 
Audio settings window. If not, change those settings. Click the Apply button and then the Close 
button. In the System Settings window, click on the Reboot button.

The analog microphone testing utility in the IEC (System Settings > Audio) has choppy recording.

If the mouse cursor is not displaying on the video display, or moving the mouse or clicking the mouse 
buttons are not resulting in any actions on the part of the Cisco IEC4600, verify the following:

Verify that the USB cable or wireless USB card for the mouse is plugged into a USB port of the 
IEC4600 Series.

If the mouse was plugged into a USB port during or after the boot process, reboot the IEC.

If using a wireless mouse, make sure that the mouse and Cisco IEC4600 are within range as specified 
by the mouse manufacturer.

Verify that the mouse is turned on if it has an on/off switch. 

If the mouse is powered by batteries, change the batteries.

Verify that the mouse cursor is enabled in the IEM. Go to the Mouse settings and choose Show or 
Automatically in the Mouse cursor drop-down menu.

If the mouse is not accurately tracking the user’s movements while using an application, use the 
global.system object to add the mouse coordinates into the application code.