Cisco Cisco Interactive Experience Client 4650 Guia De Resolução De Problemas

Only use supported platforms and browser versions for full functionality in the IEM. The supported 
platforms are Windows XP (32bit or 64bit), Windows 7 (32bit or 64bit), and Macintosh OS 10.6.8. The 
supported browser versions are Internet Explorer 8 and 9 (32bit and 64bit), Chrome, Safari, and Firefox 
12 and higher.

Many issues may be due to incorrect configuration of profiles and policies in the IEM or system settings 
in the IEC. Examples of configuration issues include wrong content is being displayed or wrong screen 
rotation. 

Review configuration settings. 

Check the settings hierarchy. 

Check that non-functional settings have been defaulted out.

Remove polices, reset to default settings, and then reapply policies.

If the message “Service Unavailable” appears, failover is being triggered by a network error that was 
being reported to the browser (possibly introduced by a transparent proxy). Please turn off the failover 
in the policy by changing the enabled value to false. The failover will be desensitized in future releases 
to ignore those kinds of errors.