Cisco Cisco Interactive Experience Client 4650 Guia De Resolução De Problemas

If the webcam is not capturing video:

Verify that the webcam is connected to a USB port on the Cisco IEC4600 Series.

Check if the webcam’s light is on.

Reboot the IEC if the webcam was connected during or after the boot process.

If typing on the keyboard connected to the IEC is not resulting in any actions:

If using a wireless keyboard, make sure that the keyboard and Cisco IEC4600 Series are within 
range as specified by the keyboard manufacturer.

If using a wireless keyboard, switch to a wired keyboard. Some wireless keyboards may be 
detected by the IEC as a second touchscreen.

If the keyboard is powered by batteries, change the batteries.

Verify that the keyboard is connected to a USB port on the Cisco IEC4600 Series.

If the keyboard was plugged in during or after the boot process, reboot the IEC.

If characters are not displaying correctly when using the keyboard, the keyboard layout is not 
correctly configured. 

Some wireless keyboards (e.g. Logitech k520 and k400r) cannot be used to enter options during an 
IEC USB upgrade. Although the keyboard works to boot the device from the USB drive, nothing can 
be entered when prompted. Once the IEC is booted, wireless keyboards can be used without issue.

If the printer connected to the IEC is not printing correctly, it may not be compatible. Consult 

www.Openprinting.org 

for printer compatibility. Review the level of support for a printer, which is 

indicated in the printer record. Support for some of the consumer-grade printers where the models 
change frequently is lax. Therefore, Cisco recommends that you procure more mature commercial-grade 
printers with longer life spans. See the Cisco Interactive Experience Client 4600 Series User Guide for 
a list of compatible printers and how to configure the printer widget.

If the remote control is not working, try the following:

Change the batteries in the remote control.

Make sure that the infrared is in line of sight of the remote control and not blocked.

Move closer to the kiosk.

Add an IR extender to increase the range.