Cisco Cisco Interactive Experience Client 4650 Guia De Resolução De Problemas

If the startup URL is not visible on the video display or the message “Startup URL is not configured” is 
displayed on the screen:

Verify that the Cisco IEM is up and running.

Test your network connection. 

Verify that the Startup URL is correct in the Cisco IEM. Login to the Cisco IEM. Select Policies and 
then double click on a Policy in the center frame. Expand the browser property and expand the 
startup property. Review the Startup URL in the Value column. If it is incorrect, fix it. Click the 
Apply button and then click on the Reboot button.

Verify that a policy has been applied to the device in the IEM. Otherwise assign a policy to the 
device.

Verify that the IEM URL is correct in the IEC. Go to the System settings and click on the Server tab. 
Confirm that the IEM URL is correctly entered. If not, fix the URL. Click the Apply button and then 
the Close button. In the System Settings window, click on the Reboot button.

Reboot the device.

If the Cisco IP phone, TelePresence, or Tandberg is not connecting to the IEC, verify the following was 
configured correctly in the IEM:

The format of the CUCM phone is: sip.target or sip.target1

The value of the CUCM phone is the directory number in CUCM.

The format of the CUCM username is: sip.username

The value of the CUCM username is the username in CUCM.

The format of the CUCM password is: sip.password

The value of the CUCM password is the CUCM password.

The format of the CUCM domain is: sip.domain

The value of the CUCM domain is the IP address of the CUCM.

The format of the CUCM protocol is: sip.transport

The value of the CUCM protocol is: udp