Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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2. Sign in with user wsmadmin (or sign in with the new user).
3. Enter System mode by typing “system”. Servers that are successfully discovered are indicated by a ‘.’
3. Enter System mode by typing “system”. Servers that are successfully discovered are indicated by a ‘.’
while servers not discovered are indicated by “Unable to connect”.
Once initial connection is complete, (system) will be displayed in the command prompt (see below). All
commands entered while in System mode will be run against all reachable devices defined in CVP OAMP.
Once initial connection is complete, (system) will be displayed in the command prompt (see below). All
commands entered while in System mode will be run against all reachable devices defined in CVP OAMP.
Figure 38: Unified System CLI
Any changes made in OAMP while a CLI session is active will not be reflected immediately. There are
two options for receiving the updates:
two options for receiving the updates:
a. Close the console window and start a new connection.
b. Type “exit” to leave System mode and then “system init”
b. Type “exit” to leave System mode and then “system init”
10.2.2 Deployment Option 2: Devices.csv
When CVP is not present, Unified System CLI requires a devices.csv file to be configured on the local machine in
order to enter System mode. This file contains connection information for all devices in the deployment that should
be reachable by the single CLI window.
We will use the ADS as our main machine for running the System CLI.
order to enter System mode. This file contains connection information for all devices in the deployment that should
be reachable by the single CLI window.
We will use the ADS as our main machine for running the System CLI.
10.2.2.1
Create Devices.csv from Sample File
1. Navigate to C:\icm\serviceability\wsccli\conf\.
2. Make a copy of devices-sample.csv and save it as devices.csv.
2. Make a copy of devices-sample.csv and save it as devices.csv.
Figure 39: devices-sample.csv