Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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10.2.1.4
Add Remote Operations Machines to CVP Operations Console
1. Open a web browser and sign in to the CVP Operations Console. Navigate to System > Web Services.
2. Click the Remote Operations Deployment tab on the subsequent screen.
3. Enter the IP address and hostname of the machine where CVP Remote Operations was just installed.
2. Click the Remote Operations Deployment tab on the subsequent screen.
3. Enter the IP address and hostname of the machine where CVP Remote Operations was just installed.
Include a description if desired and click Add.
Figure 37: Web Services Configuration
4. Repeat for any additional Remote Operations machines, then click Save & Deploy to make this device
available for Remote Operations.
5. You will be informed that the Web Services configuration deployment is in progress. Click the
Deployment Status button to verify the status of the newly-added machine(s). Click the Refresh button
until the status changes to “Success”.
until the status changes to “Success”.
10.2.1.5
Confirm Windows Environment Variables Set Correctly for CVP Web
Services
Services
This should have been taken care of by the CVP Remote Operations installation but intermittently fails, so it is
important to verify before attempting to connect to the CLI.
important to verify before attempting to connect to the CLI.
1. On the Remote Operations machine, click Start > Run and enter “systempropertiesadvanced”.
2. Click Environment Variables.
3. Confirm the System Variable WSC_CLI_DIR is set to “C:\Cisco\CVP\wsm\CLI”.
4. Confirm the Path variable contains “C:\Cisco\CVP\wsm\CLI;”.
2. Click Environment Variables.
3. Confirm the System Variable WSC_CLI_DIR is set to “C:\Cisco\CVP\wsm\CLI”.
4. Confirm the Path variable contains “C:\Cisco\CVP\wsm\CLI;”.
10.2.1.6
Start Using the Unified System CLI with CVP OAMP
Now that the configuration is finished, you are ready to sign in to the CLI and enter System mode.
1. Open the Unified System CLI on the new Remote Operations machine from Start > Programs > Cisco
Unified Customer Voice Portal > Unified System CLI.