Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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10.2.2.2
Populate New devices.csv with connection information
Each device must be added on its own line at the bottom of the devices.csv file.
1. Within each line you must specify the following required fields:
a. IP address and hostname
b. Device Type (from the options listed at the top of the file)
c. Username
d. Password – this is typically the deal-breaker for most customers as it will be stored in plaintext.
e. Port Number (leave the default 23 in most cases)
b. Device Type (from the options listed at the top of the file)
c. Username
d. Password – this is typically the deal-breaker for most customers as it will be stored in plaintext.
e. Port Number (leave the default 23 in most cases)
In addition, the following fields are recommended to make usage easier:
a. Description
b. Group (for example, UCCE-SideA)
b. Group (for example, UCCE-SideA)
2. Save devices.csv when complete.
An example of a completed devices.csv.
Figure 40: Example of devices.csv
10.2.2.3
Designate Users for Diagnostic Framework
Users must be a part of the Local Group “ICMDiagnosticFrameworkUsers” in order to initially sign in to the CLI
when using devices.csv. To validate and add users to this group:
when using devices.csv. To validate and add users to this group:
1) Click Start > Run and enter “lusrmgr.msc”.
2) Click the Groups folder and double-click “ICMDiagnosticFrameworkUsers”.
3) Add necessary users to the group and click OK.
2) Click the Groups folder and double-click “ICMDiagnosticFrameworkUsers”.
3) Add necessary users to the group and click OK.