Cisco Cisco Unified Contact Center Enterprise 9.0(1)

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  Multiple languages 

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  Clustered deployment 

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  Management support through Simple Network Management Protocol (SNMP), Java 

Management Extensions (JMX), and Cisco Analysis Manager 

The Unified Intelligence Center deployment with the Unified CCE utilizes the AW-HDS as 
its data source server. You can connect to multiple AW-HDS databases to handle the load 
from multiple Unified Intelligence Center reporting nodes. You can use other data sources, 
such as the CVP Reporting Server, along with the Unified CCE AW-HDS as data source 
servers. The ACE load balancer, an optional component, provides load balancing for report 
queries across the multiple reporting nodes and servers as a single point of access to the 
cluster. 

You can use Unified CCE deployments with a distributed AW-HDS as a data source for 
Unified Intelligence Center reports. However, local area network AW-HDS access ensures 
better throughput in data extracted and ensures faster response times for reports, especially 
real-time reports with repeated refresh intervals. 

 

 

You can deploy the Unified Intelligence Center as the reporting solution with Unified CCE 
deployments that scale over WAN networks. In these deployments, the Unified Intelligence 
Center is deployed locally with one section/data center of the scaled Unified CCE