Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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Object Name
Description
be determined.
Disabled (2): The functional component was explicitly
disabled by an administrator.
disabled by an administrator.
Stopped (3): The functional component is stopped. The
component may be dysfunctional or impaired.
component may be dysfunctional or impaired.
Started (4): The functional component was started.
Active (5): The functional component was started, is currently
running and is the active side of a fault-tolerant component
duplex pair.
running and is the active side of a fault-tolerant component
duplex pair.
Standby (6): The functional component was started, is
currently running and is the hot-standby side of a fault-tolerant
duplex pair.
currently running and is the hot-standby side of a fault-tolerant
duplex pair.
The component table is a list of enterprise contact center application functional components. A
Unified CCE solution includes a collection of interconnected functional components (for
example, a Router, a Logger and a Peripheral Gateway), each of which perform a specific,
necessary function of the contact center application. This table enumerates and lists all contact
center application functional components installed and configured on this server.
Unified CCE solution includes a collection of interconnected functional components (for
example, a Router, a Logger and a Peripheral Gateway), each of which perform a specific,
necessary function of the contact center application. This table enumerates and lists all contact
center application functional components installed and configured on this server.
A single server is permitted to have multiple functional components of a different type, but also
multiple components of the same type.
multiple components of the same type.
This table has an expansion relationship with the instance table; one or many entries in this table
relate to a single entry in the instance table.
relate to a single entry in the instance table.
Table 3-4: CCCA MIB Component Element Table Objects
Object Name
Description
cccaComponentElmtIndex
A unique numeric identifier for a system process or service
that is a necessary element of an enterprise contact center
application functional component. This value is arbitrarily
assigned by the SNMP subagent.
that is a necessary element of an enterprise contact center
application functional component. This value is arbitrarily
assigned by the SNMP subagent.
cccaComponentElmtName
The textual name of the component element, as known by the
contact center application. The component element is an
operating system process, which is a necessary element of the
enterprise contact center application functional component.
Most often, this name is the host executable file name,
without the file extension.
contact center application. The component element is an
operating system process, which is a necessary element of the
enterprise contact center application functional component.
Most often, this name is the host executable file name,
without the file extension.
cccaComponentElmtRunID
The operating system process ID for the process or service
that is an element of this enterprise contact center application
functional component. The component element run ID maps
directly to the hrSWRunIndex value of hrSWRunTable and
hrSWRunPerfTable (which augments hrSWRunTable) of the
HOST-RESOURCES-MIB and the sysApplElmtRunIndex
value of sysApplElmtRunTable of the SYSAPPL-MIB. This
object value provides the mechanism for a one-to-one
relationship between an entry in the referenced tables of these
that is an element of this enterprise contact center application
functional component. The component element run ID maps
directly to the hrSWRunIndex value of hrSWRunTable and
hrSWRunPerfTable (which augments hrSWRunTable) of the
HOST-RESOURCES-MIB and the sysApplElmtRunIndex
value of sysApplElmtRunTable of the SYSAPPL-MIB. This
object value provides the mechanism for a one-to-one
relationship between an entry in the referenced tables of these