Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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The NIC table lists the enterprise contact center application network interface controllers enabled
on this Router functional component.
on this Router functional component.
The NIC table has an expansion dependent relationship with the Router table. There may be one
or more NIC entries associated with a single Router entry. The instance index acts as the primary
index and the component index a secondary index. This indexing method ensures that NIC
entries are properly related to its parent Router and to the appropriate instance. The SNMP agent
arbitrarily assigns the NIC index when each NIC table entry is created.
or more NIC entries associated with a single Router entry. The instance index acts as the primary
index and the component index a secondary index. This indexing method ensures that NIC
entries are properly related to its parent Router and to the appropriate instance. The SNMP agent
arbitrarily assigns the NIC index when each NIC table entry is created.
Table 3-7: CCCA MIB Logger Table Objects
Object Name
Description
cccaLoggerSide
Which of the duplex pair this entry represents, of an
enterprise contact center application fault tolerant Logger
functional component. The Logger side value is either 'A' or
'B'. For simplex configurations, the Logger side value
defaults to 'A'.
enterprise contact center application fault tolerant Logger
functional component. The Logger side value is either 'A' or
'B'. For simplex configurations, the Logger side value
defaults to 'A'.
cccaLoggerType
Which type of enterprise contact center application Logger, is
installed on this server. The Logger type varies based on the
configuration of the contact center solution.
installed on this server. The Logger type varies based on the
configuration of the contact center solution.
cccaLoggerRouterSideAName
The hostname of the side 'A' Router that this enterprise
contact center application Logger functional component is
associated. The Logger component must be connected to a
Router that is part of the same instance.
contact center application Logger functional component is
associated. The Logger component must be connected to a
Router that is part of the same instance.
cccaLoggerRouterSideBName
The hostname of the side 'B' Router that this enterprise
contact center application Logger functional component is
associated. The Logger component must be connected to a
Router that is part of the same instance.
contact center application Logger functional component is
associated. The Logger component must be connected to a
Router that is part of the same instance.
cccaLoggerDuplexPairName
The hostname of the duplex pair (for example, the other side)
server of an enterprise contact center application fault
tolerant Logger component. If this component is not part of a
duplex pair (for example, simplex), the object value is the
null string.
server of an enterprise contact center application fault
tolerant Logger component. If this component is not part of a
duplex pair (for example, simplex), the object value is the
null string.
The Logger connects to its duplex pair via a private' interface
a closed subnet that guarantees a quality of service level
that does not impact the performance of the contact center
application. This private subnet is not accessible by the
management station.
application. This private subnet is not accessible by the
management station.
cccaLoggerHDSReplication
Indicates whether the Logger component replicates data to a
Administration Server, Real-time and Historical Data Server,
and Detail Data Server. If true, the Logger feeds historical
data at regular intervals to the HDS for long-term storage. In
this configuration, administrator reports are generated by
accessing data from the HDS rather than the Logger in order
to remove the performance impact of reporting on the
Logger.
Administration Server, Real-time and Historical Data Server,
and Detail Data Server. If true, the Logger feeds historical
data at regular intervals to the HDS for long-term storage. In
this configuration, administrator reports are generated by
accessing data from the HDS rather than the Logger in order
to remove the performance impact of reporting on the
Logger.
cccaLoggerAvgDBWriteTime
The Logger average database write time expresses the
average amount of time, in 100 nanosecond units, required to
write data to a table in the central controller database. This
average amount of time, in 100 nanosecond units, required to
write data to a table in the central controller database. This