Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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Object Name
Description
value represents the average time per write of the write
operations that occurred in the past second. This object is a
good indicator of contention for database access.
operations that occurred in the past second. This object is a
good indicator of contention for database access.
The Logger table lists the enterprise contact center application Logger functional components
installed and enabled on this server.
installed and enabled on this server.
The Logger table has a sparse dependent relationship with the component table. The instance
number acts as the primary index for the Logger table to properly relate a Logger component
entry to the appropriate instance entry. The component index acts as the secondary index,
relating the entry to the corresponding entry in the component table.
number acts as the primary index for the Logger table to properly relate a Logger component
entry to the appropriate instance entry. The component index acts as the secondary index,
relating the entry to the corresponding entry in the component table.
Table 3-8: CCCA MIB Administration Server and Real-time Data Server Table Objects
Object Name
Description
cccaDistAwSide
Which of the duplex pair this entry represents, of an
enterprise contact center application fault tolerant
distributor administrator workstation functional component.
The Administration Server and Real-time Data Server side
value is either A or B. For simplex configurations, the
Administration Server and Real-time Data Server side
value defaults to A.
enterprise contact center application fault tolerant
distributor administrator workstation functional component.
The Administration Server and Real-time Data Server side
value is either A or B. For simplex configurations, the
Administration Server and Real-time Data Server side
value defaults to A.
cccaDistAwType
Which type of enterprise contact center application
distributor administrator workstation, is installed on this
server. The Administration Server and Real-time Data
Server type varies based on the configuration of the contact
center solution.
distributor administrator workstation, is installed on this
server. The Administration Server and Real-time Data
Server type varies based on the configuration of the contact
center solution.
cccaDistAwAdminSiteName
A user-defined textual name that uniquely identifies the
location or the configuration of the Administration Server
and Real-time Data Server
location or the configuration of the Administration Server
and Real-time Data Server
component.
cccaDistAwRouterSideAName
The hostname of the side A Router that this enterprise
contact center application Administration Server and Real-
time Data Server functional component is associated. The
the Administration Server and Real-time Data Server
contact center application Administration Server and Real-
time Data Server functional component is associated. The
the Administration Server and Real-time Data Server
component must be connected to a Router that is part of the
same instance. If the side B Router is the active Router and
a failure occurs, the side A Router then immediately
assumes the role. In this case, the Administration Server
and Real-Time Data Server lose their connection to the side
B Router and thus use this object value to connect to the
side A Router.
same instance. If the side B Router is the active Router and
a failure occurs, the side A Router then immediately
assumes the role. In this case, the Administration Server
and Real-Time Data Server lose their connection to the side
B Router and thus use this object value to connect to the
side A Router.
cccaDistAwRouterSideBName
The hostname of the side B Router that this enterprise
contact center application Administration Server and Real-
time Data Server
contact center application Administration Server and Real-
time Data Server
functional component is associated. The
Administration Server and Real-time Data Server
component must be connected to a Router that is part of the
same instance. If the side A Router is the active Router and
a failure occurs, the side B Router then immediately
component must be connected to a Router that is part of the
same instance. If the side A Router is the active Router and
a failure occurs, the side B Router then immediately