Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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Object Name
Description
of the local interface of this Router functional component to
the public network that is used for best effort priority
messages. The public network interface is exposed outside
the realm of the Unified ICM or Unified CC application and
is used for the transfer of data between this Router and other
functional components of the deployment. This interface is
used for normal-priority messages.
the public network that is used for best effort priority
messages. The public network interface is exposed outside
the realm of the Unified ICM or Unified CC application and
is used for the transfer of data between this Router and other
functional components of the deployment. This interface is
used for normal-priority messages.
cccaRouterPrivateHighAddr
The Router private high address object holds the address of
the local high-priority interface of this Router functional
component to the private network. The private network
interface is used exclusively by the Unified ICM or Unified
Contact Center application for the transfer of
synchronization data between duplexed pairs and for the
transfer of application data from the Router to the Logger.
This interface is reserved for high-priority messages and as
much as 90% of the available network bandwidth is
allocated to this interface.
the local high-priority interface of this Router functional
component to the private network. The private network
interface is used exclusively by the Unified ICM or Unified
Contact Center application for the transfer of
synchronization data between duplexed pairs and for the
transfer of application data from the Router to the Logger.
This interface is reserved for high-priority messages and as
much as 90% of the available network bandwidth is
allocated to this interface.
cccaRouterPrivateNonHighAddr
The Router private non-high address object holds the
address of the local interface of this Router functional
component to the private network that is used for best effort
priority messages. The private network is used exclusively
by the Unified ICM or Unified Contact Center application
for the transfer of synchronization data between duplexed
pairs and for the transfer of application data from the Router
to the Logger. This interface is used for normal-priority
messages.
address of the local interface of this Router functional
component to the private network that is used for best effort
priority messages. The private network is used exclusively
by the Unified ICM or Unified Contact Center application
for the transfer of synchronization data between duplexed
pairs and for the transfer of application data from the Router
to the Logger. This interface is used for normal-priority
messages.
The Router table lists each enterprise contact center application Router component configured on
this server. Each entry in the table defines a separate Router functional component; a single server
is permitted to have multiple Router components for Unified ICMH or Unified CCH deployments
but only has one Router for Unified CCE or Unified ICME deployments.
this server. Each entry in the table defines a separate Router functional component; a single server
is permitted to have multiple Router components for Unified ICMH or Unified CCH deployments
but only has one Router for Unified CCE or Unified ICME deployments.
The Router table has a sparse dependent relationship with the component table. The instance
number acts as the primary index for the Router table to properly relate a Router component entry
to the appropriate instance entry. The component index acts as the secondary index, relating the
entry to the corresponding entry in the component table.
number acts as the primary index for the Router table to properly relate a Router component entry
to the appropriate instance entry. The component index acts as the secondary index, relating the
entry to the corresponding entry in the component table.
Table 3-6: CCCA MIB NIC Table Objects
Object Name
Description
cccaNicIndex
A value that uniquely identifies an entry in the network
interface controller table. The value of this object is
arbitrarily assigned by the SNMP subagent.
interface controller table. The value of this object is
arbitrarily assigned by the SNMP subagent.
cccaNicType
Indicates to which telephony network this NIC functional
component provides an interface.
component provides an interface.
cccaNicStatus
The last known status of the enterprise contact center
application network interface controller functional
component.
application network interface controller functional
component.