Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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Field
Value / Description
cccaEventComponentId
{ cccaEventOriginatingNode cccaEventOriginatingProcessName
cccaEventOriginatingSide }
cccaEventOriginatingSide }
CorrelationId
{ CLASS_RTR_SYNC_CHECK cccaEventOriginatingNode
cccaEventOriginatingProcessName cccaEventOriginatingSide }
cccaEventOriginatingProcessName cccaEventOriginatingSide }
4.5
Organizing SNMP Notifications
Using the contents of the following Unified ICM/Unified CCE SNMP notification fields, an SNMP
Monitoring tool can group Unified ICM/Unified CCE SNMP notifications in an organized,
hierarchical manner.
Monitoring tool can group Unified ICM/Unified CCE SNMP notifications in an organized,
hierarchical manner.
cccaEventOriginatingNode = CC-RGR1A\acme
cccaEventOriginatingNodeType = router(1)
cccaEventOriginatingSide = sideA(1)
where:
Unified ICM/CCE Node Name = left side of cccaEventOriginatingNode
Instance Name = right side of cccaEventOriginatingNode
Component Name = cccaEventOriginatingNodeType + cccaEventOriginatingSide letter
For example:
Within this node, raise and clear events with the same cccaEventComponentId can be grouped as a
single object.
single object.
4.6
CSFS Heartbeat Notification
The Customer Support Forwarding Service (CSFS) heartbeat notification should be monitored
specifically as it is a critical SNMP notification.
specifically as it is a critical SNMP notification.