Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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Table 4-3: Example "Clear" Notification
Field
Value / Description
NOTIFICATION
1028103
cccaEventMessageId
1627554051 (0x61028103)
DESCRIPTION
The Node Manager successfully started. The last reason the Node
Manager stopped was because a clean shutdown of the ICM code was
requested by the operator.
Manager stopped was because a clean shutdown of the ICM code was
requested by the operator.
cccaEventState
Clear
SUBSTITUTION
STRING
STRING
%1 Node Manager started. Last shutdown was by operator request.
ACTION
No action is required.
cccaEventComponentId
{ cccaEventOriginatingNode %1 }
CorrelationId
{ CLASS_NM_INITIALIZING cccaEventOrginatingNode %1 }
4.3
Correlating Dual State Notifications
The cccaEventComponentId is the primary means of matching a clear event to a raise event. When a
clear event is received, all pending raise events with the same alarm class and with a matching
cccaEventComponentId should be cleared.
clear event is received, all pending raise events with the same alarm class and with a matching
cccaEventComponentId should be cleared.
“Raise” Event:
cccaEventComponentId:
“4_1_acme-rgr_ICM\acme\RouterA”
Event Class:
CLASS_NM_INITIALIZING
cccaEventState:
raise(4)
cccaEventMessageId:
2701295877
cccaEventSeverity:
warning(2)
cccaEventText:
The operator/administrator has shutdown the ICM software on
ICM\acme\RouterA.
“Clear” Event
cccaEventComponentId:
“4_1_acme-rgr_ICM\acme\RouterA”
Event Class:
CLASS_NM_INITIALIZING
cccaEventState:
clear(0)
cccaEventMessageId:
1627554051
cccaEventSeverity:
informational(1)
cccaEventText:
ICM\acme\RouterA Node Manager started. Last shutdown was
by operator request.
Upon receipt of “Raise” event, categorize by severity
Upon receipt of “Clear” event, match to “Raise” using ‘cccaEventComponentId’
In the above example notifications, a simple string comparison of “” can suffice in matching the
clear to the raise. cccaEventComponentId has the event class built into this value and the rest of
clear to the raise. cccaEventComponentId has the event class built into this value and the rest of