Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Chapter 5 VRU Configuration

CVP Integration

5-10

Remote Silent Monitoring Installation and Administration Guide

http://www.cisco.com/en/US/products/ps7234/products_tech_note09186a00808
74c88.shtml

VXML Gateway Setup Notes

RSM requires a dedicated gateway. RSM is supported on any VXML gateway
model and version of Cisco Internetwork Operating System (IOS) that CVP
4.0(2), CVP 4.1(1), CVP 7.0(2), CVP 8.0(1), CVP 8.5(1), or CVP 9.0(1) supports.

To set up the VXML gateway for use with RSM:

Step 1

Ensure that IVR prompt streaming is enabled for HTTP by issuing the ivr prompt
streamed http command;

Step 2

Ensure that IVR prompt memory is at least 8M, by issuing the ivr prompt
memory 8000 command.

Example Configuration

The VXML gateway configuration will vary from system to system. A basic
example configuration using a H.323 dial peer is shown below.

http client cache memory pool 15000
http client cache memory file 500
http client cache refresh 864000
no http client connection persistent
http client connection timeout 60
http client response timeout 30
ivr prompt memory 8000
ivr prompt streamed http

service RSM flash:CVPSelfService.tcl

paramspace english language en
paramspace english index 0
paramspace english location flash
paramspace english prefix en
param CVPPrimaryVXMLServer 10.1.110.110
param CVPBackupVXMLServer 10.1.110.110
param CVPSelfService-app RSM
param CVPSelfService-port 7000