Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

5-11

Remote Silent Monitoring Installation and Administration Guide

Chapter 5 VRU Configuration

Disabling Supervisor Team Structure or User Authentication

dial-peer voice 12345 voip
description ICM VRU label
translation-profile incoming block
service rsm
voice-class codec 1
incoming called-number 12345
dtmf-relay rtp-nte h245-signal h245-alphanumeric
no vad

Note

Refer to the CVP Installation Guide and the CVP SRND for more information
about these parameters and VCP configurations, located at

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_installation_gu
ides_list.html

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_implement
ation_design_guides_list.html

Disabling Supervisor Team Structure or User

Authentication

RSM has built-in user authentication mechanisms that integrate with the agent
and supervisor hierarchal team structure of Unified CCE.

It may be desired to edit the call flow script and disable these mechanisms, to
allow any supervisor to access any agent, all agent access for anyone who dials
into the system, third-party authentication, etc.

To disable RSM's Supervisor Team Structure Membership (optional):

Step 1

Open the call flow script using the CRS Editor.

Step 2

Change the SupervisorID parameter to zero (0) for all instances of the
canMonitorAgentID, getCallToMonitor, and getAgentList API calls.

Step 3

Edit the Create URL Document parameters, as appropriate.

Step 4

Modify the supervisorID entry in the Parameters table to zero (0).