Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Organization

The manual is divided into the following chapters.

This chapter provides a brief description of the Unified
CCH system and an explanation of its components.

This chapter discusses the procedures you need to perform
to install and configure CICM.

The 

1

 provides detailed information for

all of the topics in tasks explained in this section.

This chapter describes how to install and configure Unified
CVP for queuing in your Unified CCH system.

This chapter discusses the procedures you need to perform
to install and configure a NAM system. These instructions

assume that Windows—including SNMP and SQL Server
are already installed, and that Windows Active Directory
services for the system software, including at least one ICM
instance, have been set up.

This chapter provides CTI OS Server installation guidelines
for Unified CCE.

Outbound Option is a feature of Unified ICM that provides
outbound dialing functionality along with the existing

inbound the existing inbound capabilities of Unified ICM.
With Outbound Option, contact centers can be configured
for automated outbound activities. Agents who are not busy
handling inbound requests can perform outbound calls,
thereby maintaining a high level of agent productivity.

Unified IC is the reporting application for the Unified CCH
environment.

For information about installing and configuring Cisco
multichannel components, refer to the Installation and

Configuration Guide for Cisco Unified Contact Center
Enterprise & Hosted.

Advanced Services allows service providers to offer call
center routing services to end-customers independent of

any end-customer equipment, such as ACDs, PBXs, key
systems or even simple analogue phone lines. This section
describes how to setup and administer an Advanced Services
instance.

1)

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)