Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

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List of Figures

Figure 1: Name Fragment Dialog....................................................................................................................................17

Figure 2: Instance Number Values Dialog.......................................................................................................................18

Figure 3: Logical Interface Controller Tab .....................................................................................................................22

Figure 4: Physical Interface Controller Dialog................................................................................................................22

Figure 5: ICM Instance Dialog........................................................................................................................................47

Figure 6: Application Gateway List Window..................................................................................................................56

Figure 7: Enter NAM Addresses Dialog..........................................................................................................................57

Figure 8: System Information Dialog..............................................................................................................................58

Figure 9: Call Type List Dialog.......................................................................................................................................78

Figure 10: Dialed Number List Tool................................................................................................................................79

Figure 11: Scheduled Target Explorer Tool.....................................................................................................................79

Figure 12: Label List Dialog............................................................................................................................................80

Figure 13: Network VRU Script List Tool.......................................................................................................................80

Figure 14: Example NAM Routing Script.......................................................................................................................84

Figure 15: NetworkTransferEnabled Set Variable Node.................................................................................................85

Figure 16: ECC Variable user.microapp.media_server Set Variable Node......................................................................86

Figure 17: ICM Gateway Properties - Send Tab..............................................................................................................86

Figure 18: Changing the Queue Type to Enable Requery...............................................................................................89

Figure 19: RONA Scripting in IP Contact Center Hosted-Edition..................................................................................89

Figure 20: Registry Editor on CallRouter........................................................................................................................92

Figure 21: Historical Data Server Architecture...............................................................................................................93

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)

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