Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
NAM Installation and Configuration for Cisco Unified
Contact Center Hosted
Contact Center Hosted
This chapter discusses the procedures you need to perform to install and configure a NAM
system. These instructions assume that Windows—including SNMP and SQL Server are already
installed, and that Windows Active Directory services for the system software, including at
least one ICM instance, have been set up.
system. These instructions assume that Windows—including SNMP and SQL Server are already
installed, and that Windows Active Directory services for the system software, including at
least one ICM instance, have been set up.
Note:
• You must have a copy of the Installation Guide for Cisco Unified ICM/Contact Center
Enterprise & Hosted available in addition to this manual in order to successfully complete
NAM installation and configuration.
NAM installation and configuration.
• If you are installing and configuring NAM systems that are part of a Multiple-NAM
configuration, refer to the installation and configuration instructions in the Multiple-NAM
Setup and Configuration Guide for Cisco Unified ICM Hosted.
Setup and Configuration Guide for Cisco Unified ICM Hosted.
This chapter contains the following topics:
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Installing NAM Logger Software
The Logger is the process that manages the central database. A Logger process runs on each
NAM and CICM in the Unified ICMH system.
NAM and CICM in the Unified ICMH system.
Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)
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Chapter 5