Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Note: If the Technology Refresh Upgrade is selected, you must specify the full path for the
RegUtil file that needs to be imported. This must be performed to continue the installation
process; otherwise, the Next button remains disabled.

Reboot the system after upgrade is complete, but before running the Web Setup Tool.

Note: If you need to migrate to a new Domain, use the Web Setup tool to 

. If you do not wish to change the Domain, proceed to the next step.

Use the Web Setup Tool to edit the instance and make the necessary changes.

Note: Domain name is selected by default. You cannot change the domain of that instance.
When editing an instance, you can change the facility and instance number. If the instance does
not exist in that domain, then use the Domain Manager to create that instance.

Using the Web Setup Tool, edit the CallRouter component and make the necessary changes
based on the environment in which the new CallRouter is to be run.

Using Unified CCE Service Control, set all ICM processes on the new CallRouter to Manual
Start.

If the Network Gateway resides on a different machine, you must upgrade any Network Gateways
associated with NICs on the CallRouter. See 

 for detailed

instructions.

Note: Important: The Windows Firewall configuration scripts must be deployed before the
server can accept network connections. This is done as part of the staging tasks.

CallRouter Common Ground upgrade: side A

Note: The following procedure is used to perform a Common Ground upgrade on both sides
of the CallRouter. When upgrading Side A use the procedure as is. When upgrading Side B,
simply replace “Side A” with “Side B” in the procedure.

Using Unified CCE Service Control, stop all ICM services on the Side A CallRouter and change
all ICM services on the Side A CallRouter to Manual Start.

Using third-party imaging or “ghost” software, perform a full system backup of the side A
CallRouter server so that it can be restored should a critical failure occur during the Common
Ground upgrade process.

Upgrade the Third Party Software such as virus protection software and VNC, or PC Anywhere.

Reboot the Side A CallRouter.

Run the ICM-CCE-CCHInstaller from the Unified CCE Installer DVD on the CallRouter.
Choose to apply any 9.x(x) Maintenance Release or 9.x(x) Engineering special; also apply the
automated hardening when prompted.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)