Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Network Gateway upgrade procedures

Gateway Technology Refresh upgrade

Follow these steps to perform a Gateway Technology Refresh upgrade:

Set up the new server as outlined in 

Using Unified CCE Service Control, stop all ICM services on the production gateway being
replaced.

Install the PCI card on the new server.

Import the Cisco Systems, Inc. registry key from the existing Gateway to the new 9.0(1) systems.
See 

Run the ICM-CCE-CCHInstaller from the Unified CCE Installer DVD on the system with the
new gateway. Choose to apply any 9.x(x) Maintenance Release or 9.x(x) Engineering special;
also apply the automated hardening when prompted.

Reboot the system after installation is complete.

Note: If you need to migrate to a new Domain, use the Web Setup tool to 

. If you do not wish to change the Domain, proceed to the next step.

Use the Web Setup Tool to edit the instance and make the necessary changes.

Using the Web Setup Tool, edit the component on the server and make the necessary changes
based on the environment in which the new gateway is to run.

Using Unified CCE Service Control, set the ICM processes on the new gateway to Manual
Start.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)