Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

For additional information, see the 

 (http://www.cisco.com/en/US/docs/voice_ip_comm/

cust_contact/contact_center/ipcc_enterprise/ipccenterprise9_0_1/installation/guide/
ipcc90iugcfg.pdf).

PG Common Ground upgrade

Using Unified CCE Service Control, stop all ICM and CTI OS services on the Side A PG, and
change all ICM and CTI OS services on the Side A PG to Manual Restart.

Using third-party imaging or “ghost” software, perform a full system backup of the side A
Peripheral Gateway server so that it can be restored should a critical failure occur during the
Common Ground upgrade process.

Upgrade Third Party software such as virus protection software and VNC or PC Anywhere.

Reboot the Side A PG.

Run the ICM-CCE-CCHInstaller from the Unified CCE Installer DVD on the system with the
Side A PG. Choose to apply any 9.x(x) Maintenance Release or 9.x(x) Engineering special.

Reboot the system.

If CTI OS is collocated on the same server as the PG, run setup.exe from the CTI OS 9.0(1) CD
to install CTI OS 9.0(1) on side A. It is not necessary to uninstall previous releases of CTI OS.

If this is a Unified CM PG or a Generic PG with a Unified CM PIM, upload the JTAPI Client
from Unified CM. See 

.

If there are Outbound Option dialers associated with the PG pair being upgraded which are on
separate servers, upgrade all of them now.

Upgrade Outbound Option dialers

Because of the added capability and increased number of contacts supported by the Outbound
Option in Unified ICM/Contact Center Release 9.0(1), it is necessary to re-import the contact
and do-not call lists when upgrading.

Information regarding which contacts have been called and which are yet to call on in-process
outbound campaigns is lost during the upgrade, so the timing of the upgrade must be planned
accordingly. Additionally, the Outbound Option dialers and their associated PGs must be
upgraded to a compatible version. See the 

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps1844/products_device_support_tables_list.html) for compatibility information.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)