Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Choose to apply any 9.x(x) Maintenance Release or 9.x(x) Engineering special; also apply the
automated hardening when prompted Select the Upgrade All button. On the Confirm Upgrade
screen, click Yes. Restart your machine. After reboot the CTI OS Maintenance Release runs to
completion. Restart the machine again.

If this is a Unified CM PG or a Generic PG with a Unified CM PIM, upload the JTAPI Client
from Unified CM. See 

Using Unified CCE Service Control, set the ICM and CTI OS processes on the new Side A PG
to Manual Start.

If there are Outbound Option dialers associated with the PG pair being upgraded which are on
separate servers, upgrade all of them now.

Install Cisco JTAPI Client on the generic IPCC PG

The Cisco JTAPI Client is a Java Telephony Application Programming Interface implementation
that communicates with Unified CM.

After installing the Generic IPCC PG, you must install the Cisco JTAPI Client so that the PG
can communicate via JTAPI with Unified CM. You install the Cisco JTAPI Client from Cisco
Unified Communications Manager Administration.

Open a browser window on the PG machine.

Enter the URL for the Unified CM Administration utility: https://<Unified CM machine
name>.

Enter the user name and password that you created when installing and configuring Unified
CM.

Choose Application > Install Plug-ins.

Click the icon next to Cisco JTAPI for Windows. A File Download box opens.

Choose Run this program from its current location. Click OK.

If a Security Warning box appears, click Yes to install.

Choose Next or Continue through the remaining Setup screens. Accept the default installation
path.

Click Finish.

Reboot the system to ensure proper operation of JTAPI.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)