Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Outbound Option dialer Technology Refresh upgrade

Set up the new server as outlined in 

Using Unified CCE Service Control, stop all ICM services on the production dialer being
replaced.

Export the Cisco Systems, Inc. registry key from the production dialer using RegUtil.exe. Copy
the registry file to the new dialer. See 

 for additional information.

Run the ICM-CCE-CCHInstaller from the Unified CCE Installer DVD on the new dialer. Choose
to apply any 9.x(x) Maintenance Release or 9.x(x) Engineering special; also apply the automated
hardening if prompted.

Reboot the system after upgrade is complete.

Using the PG Setup Tool, edit all dialers on the server and make the necessary changes based
on the environment in which the new dialer is to run.

Exit.

Using Unified CCE Service Control, set the ICM processes on the new dialer to Manual Start.

Using Unified CCE Service Control, start the ICM processes on the new dialer and set the ICM
processes on the new dialer to Automatic Start.

Outbound Option dialer Common Ground upgrade

Using Unified CCE Service Control, stop all ICM services on the dialer and change all ICM
services to Manual Restart.

Using third-party imaging or “ghost” software, perform a full system backup of the dialer server
so that it can be restored should a critical failure occur during the Common Ground upgrade
process.

Upgrade Third Party software such as virus protection software, VNC, or PCAnywhere.

Reboot the dialer.

Run the ICM-CCE-CCHInstaller from the Unified CCE Installer DVD. Choose to apply any
9.x(x) Maintenance Release or 9.x(x) Engineering special.

Reboot the system.

Using Unified CCE Service Control, start the ICM processes on the new dialer and set the ICM
processes to Automatic Start.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)