Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Example network design
The following figure shows a sample design for a Network Applications Manager system.
Figure 2: Network Applications Manager Example Design
For clarity, the NIC processes are shown as though residing on standalone PCs in the figure above; however,
the NICs are actually implemented as processes on the respective CallRouter machines.
the NICs are actually implemented as processes on the respective CallRouter machines.
Note
In this example, the NAMs connect to the IXC signaling network via the NAM signaling access network and
two separate Network Interface Controllers (NICs). Some Unified ICMH systems connect to the IXC signaling
network via TCP/IP. For these systems, the NIC resides on the CallRouter. A dedicated network interface
card in the CallRouter is used to connect the Unified ICM system to the signaling access network. The CICM
signaling access network uses a dedicated network interface card in the CICM CallRouter machine.
two separate Network Interface Controllers (NICs). Some Unified ICMH systems connect to the IXC signaling
network via TCP/IP. For these systems, the NIC resides on the CallRouter. A dedicated network interface
card in the CallRouter is used to connect the Unified ICM system to the signaling access network. The CICM
signaling access network uses a dedicated network interface card in the CICM CallRouter machine.
Setup and Configuration Guide for Cisco Unified Intelligent Contact Management Hosted Release 9.0(1)
9
Overview
Example network design