Cisco Cisco Unified Contact Center Enterprise 9.0(1) Manual De Manutenção
• Add or modify single device target entries using the Device Target Explorer. (Use the Device Target
Bulk (Insert) tool when adding a new device.)
• Set the Configuration Parameter field to /PID <xxxx>, where <xxxx> is the four-digit Peripheral ID
(that is, /PID 5000). When you save this change, it takes effect immediately. You do not need to cycle
the Unified CM PG Node services for this to take effect.
the Unified CM PG Node services for this to take effect.
Routing a target device in Unified CCE
The following procedures outline the steps to follow each time you want to route to a new device target in
Unified CCE.
Unified CCE.
Target device routing on Unifed CM
Procedure
Step 1
Create a CTI Route Point on the Unified CM.
This step configures the Unified CM to make a route request to the system software when the Route Point is
dialed.
This step configures the Unified CM to make a route request to the system software when the Route Point is
dialed.
Step 2
Associate the CTI Route Point with the PG User.
This step makes the Route Point visible to the system software.
This step makes the Route Point visible to the system software.
Route target device using Configuration Manager
Procedure
Step 1
Create a new Dialed Number using the Configuration Manager.
Defines a new entry point for call routing.
Defines a new entry point for call routing.
Step 2
Add a new Call Type using the Configuration Manager.
Allows you to categorize calls and route them appropriately.
Allows you to categorize calls and route them appropriately.
Step 3
Associate the Dialed Number with the Unified ICM Call Type.
Allows you to map the Dialed Number to a routing script.
Allows you to map the Dialed Number to a routing script.
Step 4
Create a new routing script using the Script Editor.
Routes the call to the entry point.
Routes the call to the entry point.
Step 5
Associate the Call Type with the routing script.
Associates the Call Type with the routing script.
Associates the Call Type with the routing script.
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(1)
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Routing a target device in Unified CCE