Cisco Cisco Unified Contact Center Enterprise 9.0(1) Manual De Manutenção
C H A P T E R
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Voice Call Routing with Cisco Unified Contact
Center Enterprise
Center Enterprise
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Unified CCE voice routing setup
Configure a device target
Procedure
Step 1
Add/configure an IP Phone on Unified CM.
Step 2
Create/configure a Device Target on the system software by selecting ICM Configuration Manager >
Targets > Device Target > Device Target Explorer.
Be sure to enter the Dialed Number associated with the IP Phone. Use this string when you enter the dialed
number: /devtype ciscophone/dn 9510.
This step ensures that Unified ICM can send this string to the Unified CM to initialize the device.
Targets > Device Target > Device Target Explorer.
Be sure to enter the Dialed Number associated with the IP Phone. Use this string when you enter the dialed
number: /devtype ciscophone/dn 9510.
This step ensures that Unified ICM can send this string to the Unified CM to initialize the device.
Step 3
Associate the device in Unified CM with the selected Global User.
Maps the user and CTI Route Point.
Maps the user and CTI Route Point.
Duplicate extensions in multi-site installations
You can use duplicate extensions in different sites in a multi-site Unified CCE configuration. To accomplish
this, you must associate the device targets with the appropriate peripheral using the /PID configuration
parameter. This ensures that the device target is tied to the peripheral and is not recognized by other peripherals.
this, you must associate the device targets with the appropriate peripheral using the /PID configuration
parameter. This ensures that the device target is tied to the peripheral and is not recognized by other peripherals.
To associate a device target with a peripheral:
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(1)
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