Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
Preface
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Purpose
Welcome to the Reporting Guide for Cisco Unified Intelligent Contact Management and Unified Contact
Center Enterprise & Hosted. This guide explains how to interpret reporting data that is stored in, and retrieved
from, the Cisco Unified Intelligent Contact Management and Contact Center (ICM/CC) database. This guide
also helps you understand the importance of planning, configuration, and scripting for accurate reporting data.
Center Enterprise & Hosted. This guide explains how to interpret reporting data that is stored in, and retrieved
from, the Cisco Unified Intelligent Contact Management and Contact Center (ICM/CC) database. This guide
also helps you understand the importance of planning, configuration, and scripting for accurate reporting data.
Audience
This guide is written for anyone who uses Cisco Unified Intelligence Center (Unified Intelligence Center) to
generate reports from the stock Cisco reporting templates. Stock templates are Cisco templates that are installed
with the reporting application, that are populated from the Unified ICM/CC database, and that are qualified
by Cisco Systems, Inc.
generate reports from the stock Cisco reporting templates. Stock templates are Cisco templates that are installed
with the reporting application, that are populated from the Unified ICM/CC database, and that are qualified
by Cisco Systems, Inc.
Contact center supervisors and administrators who are responsible for configuring and scripting Unified ICM
will also find this guide useful.
will also find this guide useful.
Organization
This guide is organized into parts as follows:
Reporting Guide for Cisco Unified Intelligent Contact Management and Unified Contact Center Enterprise & Hosted
Release 9.0(1)
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