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Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

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The process for routing Web requests through the Unified ICM can be divided into 5 parts, as shown in the
following image:
Figure 132: Web Request Routing Process
Web Requests and Media Routing Domains
The Unified WIM can take advantage of the following types of Media Routing Domains (MRDs):
• Non-voice MRDs
• Voice MRD
For more information about MRDs, see the Administration Guide for Cisco Unified ICM/Contact Center
Enterprise & Hosted.
Non-Voice MRDs
The Unified WIM uses Non-voice MRDs for the following types of requests:
   Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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Example Scripts
Web Requests and Media Routing Domains