Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
C H A P T E R
13
Example Scripts
•
•
•
•
•
•
Example Web Collaboration Scripts
You can configure the Unified ICM and Unified WIM so that the Unified ICM routes Web Collaboration
requests that are processed by Unified WIM.
requests that are processed by Unified WIM.
Overview of Web Request Routing through Unified ICM
With the Unified WIM integrated with the Unified ICM, the Unified ICM can route chat and blended
collaboration Web requests.
collaboration Web requests.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
209