Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
Meaning (Agent_State_Trace)
Meaning (Agent_Real_Time /
Agent_Skill_Group_Real_Time)
Agent_Skill_Group_Real_Time)
Agent State Values
Call Initiated
Unknown
9
Call Held
Calls On Hold
10
Active
Active
11
Paused
Paused
12
Interrupted
Interrupted
13
Not Active
Not Active
14
The Type field indicates the recurrence pattern of the schedule.
Meaning
Type Values
Daily (the DayType field indicates which days of the
week)
week)
1
Weekly (the DayType field indicates which days of
the week)
the week)
2
Biweekly (the DayType field indicates which days
of the week)
of the week)
3
Monthly (the Day field specifies the day of month)
4
Monthly (the DayPosition and DayType fields
indicate day of the month)
indicate day of the month)
5
Yearly (the month and day fields specify the day of
year)
year)
6
Yearly (the DayPosition, DayType, and Month
specify the day of year)
specify the day of year)
7
Range (the starting and ending date and times specify
the range)
the range)
8
Application gateway: fault tolerance
The Fault Tolerance field in the
takes these values:
• 0 = none
Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
655
Field values
Application gateway: fault tolerance