Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
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Access levels
Several tables include an AccessLevel field that indicates the rights a user or group has to access an object or
class.
class.
Meaning
Access Level Values
Read
10
Reference
20
Maintenance (create, read, update, delete)
30
AgentState
The
, and
tables use the AgentState
field, which indicates the agent's state.
The Meaning for this field varies depending on the table that uses it.
Note
Meaning (Agent_State_Trace)
Meaning (Agent_Real_Time /
Agent_Skill_Group_Real_Time)
Agent_Skill_Group_Real_Time)
Agent State Values
Logged Off
Logged Off
0
Logged On
Logged On
1
Not Ready
Not Ready
2
Ready
Ready
3
Talking
Talking
4
Work Not Ready
Work Not Ready
5
Work Ready
Work Ready
6
Busy Other
Busy Other
7
Reserved
Reserved
8
Database Schema Guide for Cisco Unified Contact Center Enterprise Release 9.0
654
Field values
Access levels