Cisco Cisco Unified Contact Center Enterprise 9.0(1) Referências técnicas
Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 9.0(x)
Hardware and System Software Specification
© 2008
– 2014 Cisco Systems, Inc.
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7.4.3 Common Ground Upgrade
Table 6-23: Rogger Servers, Unified ICME, Common Ground Upgrade
Server Class
Capacity (Agents)
MCS-40-005-Class
1700
Note: The Rogger server has the Unified ICM Router and Unified ICM Logger collocated.
Select Unified ICM Rogger deployment type for the above configuration and override the CPS capacity based
on server class of the deployment.
on server class of the deployment.
Table 6-24: Standalone Router/Logger Servers, Unified ICME, Common Ground Upgrade
Server Class
Capacity
Router
Logger
BHCA
Agents
MCS-30-004-Class
MCS-40-006-Class
25,500
850
15,300
1530
10,200
2040
MCS-40-005-Class
MCS-40-006-Class
1
127,500
4250
MCS-40-005-Class
GEN-50-004-Class
306,000
10,200
183,600
18,360
122,400
24,480
1
Select Unified ICM Router/Logger deployment type for the above configuration and override the CPS capacity
based on server class of the deployment.
Table 6-25: Logger on Other Generic Hardware, Unified ICME, Common Ground Upgrade
Server Class
Capacity
BHCA
Agents
GEN-40-002-Class
7500
250
GEN-40-003-Class
30,000
1000
for TDM ACD PG server requirements.
Select ICM Router/Logger deployment type for the above configuration and override the CPS capacity based on
server class of the deployment.
server class of the deployment.
Table 6-26: CTI OS Servers, Unified ICME, Common Ground Upgrade
Server Class
Capacity
(Agents)
MCS-30-004-Class
85
MCS-40-005-Class
1600