Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide
16
May 2010
Changing Your State While on a Call
While you are on a call, the IP Phone Agent screen displays the Caller Data screen.
The Option soft key is visible if agent-initiated recording is enabled by the system
administrator. The only other soft key available on the Caller Data screen is the Stats
soft key. To change your agent state while you are on a call, you must navigate to the
Skill Stats screen and from there change the agent state.
The Option soft key is visible if agent-initiated recording is enabled by the system
administrator. The only other soft key available on the Caller Data screen is the Stats
soft key. To change your agent state while you are on a call, you must navigate to the
Skill Stats screen and from there change the agent state.
To change your agent state:
1. Press the Stats soft key on your IP phone. The Skill Stats screen appears.
2. Press the State soft key. The Change State menu appears.
3. Choose the appropriate agent state (
NOTE: If you change your agent state while you are on a call, the state
shown on your IP phone screen does not change. Your screen
continues to show your state as Talking.
shown on your IP phone screen does not change. Your screen
continues to show your state as Talking.
Figure 7.
Change state menu while on a call
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14:23 02/15/10
2101
Change State - ID:2311
1 Ready
Talking : Rec
Select
CData
Stats
Option
4 Work Not Ready
2 Not Ready
3 Work Ready