Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Reason Codes
May 2010
17
Reason Codes
You may be required to enter a descriptive reason code when you change your agent
state to Not Ready or when you log out. Reason codes are created by your system
administrator and are customized for your contact center.
state to Not Ready or when you log out. Reason codes are created by your system
administrator and are customized for your contact center.
shows a Reason Code menu with sample reason codes. The reason codes
that are displayed on your screen will differ.
If your system administrator has enabled reason codes, whenever you change your
agent state to Not Ready or log out, IP Phone Agent prompts you to enter a
reason code.
agent state to Not Ready or log out, IP Phone Agent prompts you to enter a
reason code.
You can choose the Not Ready state again when you are already in the Not Ready
state. This enables you to enter another reason code. Reports will show back-to-back
Not Ready state changes with the appropriate times in state and the respective
reason codes.
state. This enables you to enter another reason code. Reports will show back-to-back
Not Ready state changes with the appropriate times in state and the respective
reason codes.
To enter a reason code:
■
Choose the appropriate reason code from the menu.
Figure 8.
Sample Reason Code menu
14:23 02/17/10
2101
Reason Code - ID:2311
1 Break
Not Ready
2 Paperwork
Reason
codes for
changing
your state
to Not
Ready
codes for
changing
your state
to Not
Ready
Select Stats