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Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

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System Requirements
November 2006
17
System Requirements
CAD 7.1 is integrated into the following Cisco Unified Contact Center Enterprise and 
Hosted environment:
Consult the following documents for the most current compatibility information:
www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
Cisco IP Contact Center Enterprise Edition Software Compatibility Guide
Operating Environment
CAD 7.1 runs on the following operating systems and hardware.
CAD Version
CallManager Version
ICM Version
7.1(1)
4.0, 4.1, 4.2, 5.0
7.1(1)
7.1(2)
4.0, 4.1, 4.2, 5.0
7.1(2)
Table 2.
Desktop minimum operating systems and hardware
Operating System
Desktop Applications
Windows 2000 Professional
Service Pack 4
500 MHz processor
256 MB RAM
650 MB free space
100 Mbit NIC supporting Ethernet 2
800 × 600 screen resolution
Windows XP Professional Edition 
Service Pack 2
500 MHz processor
256 MB RAM
650 MB free space
100 Mbit NIC supporting Ethernet 2
800 × 600 screen resolution
Red Hat Enterprise Linux v3, v4
CAD-BE desktops only
1 GHz processor
256 MB RAM
1 GB free space
100 Mbit NIC supporting Ethernet 2
800 by 600 screen resolution
Citrix MetaFrame Presentation Server 
3.0 and 4.0, full window mode
Refer to Citrix documentation for minimum 
hardware requirements