Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

CAD 7.1 requires the following software applications to run successfully:

Microsoft Internet Explorer 
6 or 7

Client desktops

Internet Explorer is required for the Integrated 
Browser portion of Cisco Agent Desktop and 
Cisco Supervisor Desktop, and is a supported 
browser for CAD-BE.

The Integrated Browser makes use of a Windows 
OS library distributed with the Microsoft IDEs that 
supports the rendering of HTML. 

Mozilla Firefox 1.5

CAD-BE client desktops

Firefox is a supported browser for CAD-BE

Adobe Acrobat Reader 5.0 
or newer

Client desktops

The CAD documentation is distributed in Acrobat 
PDF format. The Adobe Acrobat Reader is 
available for free from 

Apache Tomcat 5.5

Base Services server

Tomcat is a Java-based webserver. If you are 
installing IP Phone Agent, it is needed to work with 
the XML pages displayed by IP phones. More 
information about Tomcat may be found at 

. Tomcat is shipped with 

CAD 7.1 and is automatically installed.

Java Runtime Environment 
(JRE) 1.5, Windows or 
Linux version

Base Services server
Client desktops accessing CAD-BE

JRE is required to run the Java applets and 
JavaServer Pages (JSP) used by the IP Phone 
Agent and CAD-BE applications. JRE is shipped 
with CAD 7.1. JRE is installed automatically with 
the CAD services, but it must be installed manually 
on any desktop that accesses the CAD-BE web 
application. See 

 for more information.