Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide 7.1
58
November 2006
Installing Desktop Applications
Cisco Desktop Administrator, Cisco Supervisor Desktop, and Cisco Agent Desktop
are installed from web pages that are created during the CAD services installation.
The web pages are located on servers that host the CAD Base services.
are installed from web pages that are created during the CAD services installation.
The web pages are located on servers that host the CAD Base services.
Cisco Agent Desktop—Browser Edition (CAD-BE) is a Java applet that runs on the
server that hosts the CAD base services and is accessed by agents through their
Windows Internet Explorer or Mozilla Firefox browser. The Java Runtime Environment
(JRE) browser plug-in must be installed on each user’s computer.
server that hosts the CAD base services and is accessed by agents through their
Windows Internet Explorer or Mozilla Firefox browser. The Java Runtime Environment
(JRE) browser plug-in must be installed on each user’s computer.
NOTE: You cannot install any of the desktop applications on a server
unless you are running CAD in a Citrix/MTS environment. See
unless you are running CAD in a Citrix/MTS environment. See
for more
information.
If you want users with limited privileges to their computer to be able to install a
desktop application (for example, an agent installing his or her own instance of Agent
Desktop) you must enable the Windows policy “Always Install with Elevated
Privileges” for both the User Configuration and the Computer Configuration. When
this policy is enabled, the installation process changes the user privilege to
administrator level during the installation and restores it to the lower level at the end
of the installation.
desktop application (for example, an agent installing his or her own instance of Agent
Desktop) you must enable the Windows policy “Always Install with Elevated
Privileges” for both the User Configuration and the Computer Configuration. When
this policy is enabled, the installation process changes the user privilege to
administrator level during the installation and restores it to the lower level at the end
of the installation.
Client Installation Failure
If the installation program for any CAD client application will not run, and you receive
the error message, “This installation is not fully configured. See product
documentation for properly configuring your system”, it means that the installation
programs are not correctly configured through CAD Configuration Setup. You must
reconfigure the client installation programs.
the error message, “This installation is not fully configured. See product
documentation for properly configuring your system”, it means that the installation
programs are not correctly configured through CAD Configuration Setup. You must
reconfigure the client installation programs.
To correct this problem, follow this procedure.
NOTE: In a redundant configuration, you must complete this
procedure on both the primary and secondary CAD Base Services
servers.
procedure on both the primary and secondary CAD Base Services
servers.
To reconfigure CAD client installation programs:
1. Run CAD Configuration Setup on the CAD Base Services server (see
for more information).
2. From the menu, choose File > Reset Client Installs.
This process reconfigures the client installation programs.