Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

3. After you submit the information, the website returns with a page listing the 

license codes and verification numbers you need to license the products. 
(See 

.)

4. Enter the license codes and verification numbers in the appropriate fields in 

the IPCC License Administration window, and then click Finish.

IPCC License Administration creates a licensing file and places it in the 
folder where the global configuration files are located. It then activates all the 
licensed applications.

Recording and playback are licensed features. The number of licenses available is 
determined by the type of bundle you purchase: 

■

Standard:  . . . .  no license

■

Enhanced: . . . .  32 licenses

■

Premium: . . . . .  80 licenses

A license is used whenever a supervisor or agent triggers the recording function, and 
is released when the recording is stopped. A license is also used when a supervisor 
opens the Supervisor Record Viewer, and is released when the Supervisor Record 
Viewer is closed.

If all licenses are in use:

■

Agents and supervisors cannot record calls

■

Supervisors cannot open Supervisor Record Viewer and an error message 
saying that a licensing error has occurred is displayed