Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

NOTE:  Save these three backups to three different folders.

2. Uninstall CAD 7.0.

3. Install CAD 7.1.

4. Restore your backed-up configuration data using the CAD Configuration 

Setup utility (see 

). 

The configuration data backed up with CDBRTool is restored by entering the 
location of the configuration data backup file in the Restore Backup Data 
window.

5. Finish CAD Configuration Setup.

6. Open a command window and navigate to the C:\Program 

Files\Cisco\Desktop\bin folder.

7. On the command line, enter CDBRTool /R /A "<recording backup folder 

location> " "Call Center 1" and then press Enter.

8. Close the command window.

9. Start Windows Explorer and navigate to C:\Program Files\Cisco\

Desktop\bin.

10. Double-click PostInstall.exe to start CAD Configuration Setup again.

11. Select the Recording & Statistics Service Database window in the left pane, 

and in the right pane, select Restore From and enter the location where the 
database backed up using the BackupDB utility is stored.

12. Click Apply to back up the database, and then close CAD Configuration 

Setup.

NOTE:  Save your backed-up data files in case you find it necessary 
to roll back your CAD 7.1 installation to your original CAD version. 

CAD 7.1 can be upgraded to a newer version of 7.1 by installing the new version over 
the old version. Configuration data and recordings are preserved during the upgrade 
and do not need to be backed up.

NOTE:  If you repair your current version or upgrade to a newer 
version of any of the desktop applications, and if you do not have 
Administrator privileges on the client machine, any custom 
configuration settings (logging and debug levels and file locations) 
for that application will be lost. If you do have Administrator 
privileges, those configuration settings will be preserved.