Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

If you are changing feature levels (for instance, changing from CAD Standard to CAD 
Premium), you must run License Administration (LicenseAdmin.exe) after the upgrade 
is completed.

Best practices recommends that any backups made before changing the feature level 
should be deleted, and new backups at the new feature level be created.

For information on the features provided at each feature level, see 

1. On the computer that hosts the CAD services, start Windows Explorer and 

navigate to the C:\Program Files\Cisco\Desktop\bin folder.

2. Double-click LicenseAdmin.exe to start IPCC License Administration.

3. In the IPCC License Administration window, click License URL.

Your web browser is started and the secured licensing website at 
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html is accessed. 

4. In the Customer ID field, enter 0 (zero), and then click Continue.

You must enter the website as a new customer (triggered by entering 0 in the 
customer ID field) even though you might already have a customer ID 
number. 

5. Enter the product information. This includes the new package (feature level) 

you have purchased. 

6. Continue through the licensing process (see 

). 

Follow these steps to upgrade CAD 6.0 to CAD 7.1.

1. Run the following utilities to back up CAD 6.0 data:

■

CDBRTool to back up configuration data and recordings (see 

). Run the utility twice: once 

using the /B /L arguments to back up configuration data, and once using 
the /B /A to back up recordings.

■

BackupDB to back up the Recording & Statistics database (see 

NOTE:  Supervisor work flows are not backed up.